Terms and Conditions
GENERAL TERMS
Rates mentioned above are valid for Indian nationals only until and unless specified along with quotation.
All the confirmation depend on Airfare and Hotel confirmation are availability at the time of Booking.
The quotations are given without holding any confirmed reservations either in the airlines/transport or in the hotels. Once the quotation is accepted by the guest and advance amount is deposited either in Cheque / cash to process the reservation, the booking is processed at our end. In case we are unable to provide the services then the deposited amount shall be refunded to the guest.
Extra bed/mattress will be provided as per the hotel policy. If the hotel is giving an extra mattress instead of an extra bed it will be considered as an extra bed only.
Base category rooms will be booked in Hotels until and unless specified in the quotation. In case the rooms are not available in the selected hotel, rooms shall be booked in similar hotel or higher category rooms where you had to pay the differences.
Any date amendments in the air tickets will be considered as cancellation only and new tickets are issued under new applicable fare at the time of issuance of ticket and cancellation charges are applicable for the cancelled tickets as per airline policy.
Any amendments in the date or itinerary are to be intimated to us in writing and amended confirmation depends on the availability of given hotels on requested dates. Cancellation policy shall be applicable in such cases.
In a tour package, no refund shall be made for unutilized services. It is at the guest's discretion whether to take service or not.
Please carry your valid Identity proof card (passport in case of International travel) containing your photograph as it is required at the airport and during check in at hotels. Pan card is not a valid identity proof so please don’t carry that with you.
The check in and check-out time of most of the hotels is 02 PM to 12 PM and the number of meals including breakfast is always corresponding to the no. of nights booked by the guest. The hotel does not provide breakfast on the day of arrival.
For early check in and late check outs payments are to be settled directly by the guest at the hotel.
Cost does not include Expenses caused by factors beyond our control like rail/flight/vehicle delays and cancellations, road blockage, vehicle malfunctioning, strikes, natural calamity, political disturbance etc. and it will be borne/settled by the client only. Darshan Rath Holidays will neither be responsible nor bear these expenses. No refund shall be made for unutilized services. And AC will not work in hill areas or stopped / parked vehicles.
Itinerary which is provided by the travel consultant is a tentative/suggested itinerary. Company has the right to change or modify the itinerary because the final itinerary is obtained only after the hotel's confirmation. If in case more than one destination you travel, if any destination/place hotels are not available in that condition we provide similar category hotels or nearby destinations so that you can visit the places which are mentioned in your itinerary. In this situation if the client cancels the booking cancellation policy shall be applicable in such cases.
If the payment is not received as per the policy, the company is liable to cancel the bookings and the amount deposited will be non - refundable in the case. Also if the travel is started without clearing the balance amount against your package the company will not be responsible for any inconvenience caused during the travel.
Darshan Rath Holidays can assist you in processing visa for international travel but can't assure your visa and in case of failure of visa process, the cancellation policy will be applicable and will be charged from client.
In case of International travel, rates may vary based on change of ROE or any other fluctuation in international market or subject to availability.
Budget packages are tailored for budget travellers only (not recommended for family travellers). Budget packages are suitable for travellers who have a low budget. No claim shall be made on Darshan Rath Holidays on services offered by the Hotel/transporter in this case.
It is always advised to follow the travel itinerary. If for any reason travellers deviate from Itinerary, travellers shall be responsible for any extra expenses incurred on travelling, hotel, sightseeing etc. No refund shall be made for un-utilized services.
As Darshan Rath Holidays is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence.
All services provided and assured by the Company are subject to full realization of payment prior to departure. If payment to the Company is made by cheque, the Package/ tour component will b e delivered only after realization of cheque.
The Company has the right at any time and for any reason: (a) To cancel a tour package/tour component prior to the date of departure and if it does so, its liability shall be limited to refunding all the money paid by the Tourist, towards the tour package / tour component. (b)To amend, alter, vary or withdraw any tour, holiday, excursion or facility, it has advertised or published, or to substitute a hotel of similar class if it is deemed advisable or necessary. In either case the Company shall not be liable for any damages, additional expenses or consequential loss suffered by the Tourist/Group.
No person, other than the Company, in writing has authority to vary, add, amplify or waive off any description, representation, terms and conditions set forth herein or in brochure of the Company, or other terms & conditions regarding tours booked by the Tourist with the Company.
In the event of the Company exercising its right to amend or alter any tour advertised in its brochure or any other media after such a tour or holiday has been booked the Tourist shall have the right: (a)To continue with the tour or holiday as amended or altered. (b)To accept any alternative tour or holiday which the Company may offer. In neither of the above cases shall the Company be liable to the Tourist/Group for any damages, additional expenses and consequential loss suffered by the Tourist/Group.
Darshan Rath Holidays acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so, Darshan Rath Holidays gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and not Darshan Rath Holidays.
The Company shall in no circumstances whatsoever be liable to the Tourist/Group: (a)Any death, personal injury, sickness, accident, loss, delays, increased expenses or consequential damages by any misadventure or otherwise caused. (b)Any act, omission or default of any hotelier, carrier, travel component supplier or other person or by any servant or agent employed by the travel component supplier who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the Tourist/Group, howsoever caused. In this clause the expression “however caused” includes negligence on the part of any person.
Meals offered on the package will only be veg unless and until specified. If non-veg meals are requested by the guest it will be charged extra.
No liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday or excursion facility shall exceed the total amount paid or agreed to be paid for the tour, holiday, package/ tour component or excursion, and shall in no case include any consequential damages or additional expenses whatsoever.
The Cost of Ticket does not include any Insurance Premium. The Tourist/Group will have to pay any such premium at their own cost.
All tour programmes and packages/ tour components are subject to laws, rules and regulat/Group are on tour and back. The Company will have no responsibility in respect of any condition brought about by any such laws, etc., or due to act of God.
Any complaint by the Tourist (including complaint on behalf of passengers of the Group submitted by the Tourist) in connection with or arising out of the tour must be notified to the Company in writing within twenty one (21) days from the end of the tour. No claim or complaint made thereafter shall be entertained in any circumstances. No individual complaint of passengers of the Group shall be entertained directly and therefore the same must be made only by The Tourist who is a leader of the Group.
In no event shall “Darshan Rath Holidays” be liable for any direct, indirect, special, incidental or consequential damages due to deficiency in service by our suppliers (hotel, transporter, airline etc.). Our maximum liability is limited to our service charges
All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Varanasi only.
The Company will not be liable to any passenger for refund, compensation or claim for shortage of tour days or for cancellation, postponement or re-routing of any particular scheduled transport service due to any reasons including fog. The rules in respect of cancellation charges or refund will be applicable. The tickets are issued, subject to conditions herein.
STAR CLASSIFICATION OF HOTELS
Star classification of Hotels as 5 star, 4 star and so on is provided to the Company by the supplier of the hotel travel component and the Company endeavours to validate and authenticate this information in good faith. The Company cannot be held liable for wrong and inaccurate information provided to the Company. Descriptions, photographs, sketches and list of amenities/facilities are also provided and this information is obtained from the supplier of the hotel travel component.
BAGGAGE ALLOWANCE
Generally one suitcase not exceeding 20 kgs. and one piece of cabin baggage not exceeding 5 kgs is permitted. But, it is always advisable to check with the specific Airlines/Overseas Tour Operator/Transporter. Allowance may vary from transporter to transporter. As is the common practice, one piece of luggage is to be with linear dimensions (Length + Height + Width) not exceeding 45 inches. The Transporter may charge extra amount for the excess baggage. Against loss or late delivery of baggage payment for the same is subject to conditions laid down by the airline/overseas tour operator/hotel. The Company will not be liable to the passenger for any case of late delivery or loss of baggage weather caused by any airlines, tour operator or hotel or by anyone else.
MEALS
Number of meals including breakfast are always corresponding to the number of nights booked by the Tourist in the hotel. Hotels do not provide breakfast on the day of arrival. The Company reserves the right to change the meal arrangement if circumstances make it necessary to do so. The meals are preset and choice of menu is not available.
TRANSFERS
Packages: Wherever transportation is provided on basis of Seat in Coach (SIC) same is on sharing basis.
Sightseeing Tours: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the tour/tour option booked.
Airport Transfer: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the transfer/transfer option booked.
MODE / FORM OF PAYMENT
You can visit our office and make the payment.
OR
1. If payment is by cheque, payment should be made at least 01 week before the delivery of documents.
2. The cost of outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).
LIABILITY
The Company is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. The information given in the brochure is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities normally available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co-ordinates travel component, the Company shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company etc.
CANCELLATION POLICY
Cancellation charges per person will be applicable as follows:
Packages
More than 30 days of the travel date: 20% of package cost
30 to 21 days before the travel date: 30% of package cost
20 to 15 days before the travel date: 50% of package cost
14 to 10 days before the travel date: 70% of package cost
10 days before the travel date:: 100% of package Cost
Cancellation charges for Star Cruises booking shall apply as per star cruises cancellation rules.
Cancellation charges for Air Tickets bookings shall apply as per Air Line cancellation rules.
PAYMENT POLICY
25% booking amount of total tour cost to initiate a booking if travel date is more than 30 days from the date of booking.
75% amount of total tour cost after the all confirmation/holding regarding your booking.
Full payment is required before 10 days of the travel date.
If the package is booked within 10 days of travel date 100 % amount of total tour cost after the all confirmation/holding regarding your booking.
Fog Alert
The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour
